Frequently Asked Questions
CONTRACTORS
Some of the most frequently asked questions from Contractors. Scroll for Homeowners!
How wide is the turf manufactured?
15ft wide with the exception of tee strike being 6ft or 12ft.
Is there a minimum length for the rolls?
Yes, 20ft.
Can you cut our rolls to the exact length and width we want/need?
No, we only cut to the length needed at the 15ft width.
Can I return turf?
All turf sales are final.
Can I return accessories, ex: infill, glue, etc.?
Yes, as long as it is unopened or damaged and will incur a 25% restocking fee.
Is turf manufactured in dyelots?
Yes, our turf is manufactured in master batches. If you order more of the same turf in the future we cannot guarantee the dyelot will match.
What is the lead time?
If we do not have the item in stock, lead time is 10-14 business days as long as the product is not on backorder with corporate. Our turf ships from Dalton Georgia.
HOMEOWNERS
Some of the most frequently asked questions from Homeowners! Have another question? Submit it below!
Is your turf pet friendly?
Yes, all of our turf styles that are perforated for drainage are pet friendly. We recommend the SYNTipede line for pet applications.
What is the most popular turf for backyard landscaping?
SYNBlue 745
Is your turf the same as AstroTurf?
No, AstroTurf is specifically made for sports field installations.
Do you infill with crumb rubber?
No, crumb rubber is only used on athletic fields, all other turf should be infilled with an antimicrobial silica sand.
Is infill required?
Yes, the antimicrobial silica sand infill weighs down the turf, helps the blades of grass stand up straight, and helps with drainage.
Is your turf manufactured with PFAs?
No, we do not manufacture our turf with PFAs.
Does the artificial turf get hot?
Artificial turf that is directly in sunlight can get pretty warm. We recommend using a cooling infill to combat this. On the hottest days of the year we recommend hosing your turf down with water in the morning.
Does artificial turf smell when dogs go to the bathroom on it?
Our turf is manufactured with microban in the fibers to help combat the smell of animal urine. The antimicrobial infill also helps to reduce the smell. We recommend regularly rinsing your turf with a hose or naturally from rainfall to clean it.
How often do we need to reapply infill?
Never, the thatch layer of the turf is designed to keep the infill in place.
What does maintenance look like?
If you want to maintain it yourself, you can power wash it, leaf blow it and even snow blow it. We have a product called Oxyturf that you can buy to use for disinfecting as well. We also offer a maintenance service that we recommend annually, usually in the spring time. This includes our crew coming out to disinfect, power broom to fluff up the turf and check all seaming and edging points. Price varies based on square footage.